1. The tutor, advisor and informer of our Guests is the reception. Open daily from 7:30-22:00.
2. The room is rented per day. Check-in time lasts from 15:00 to 11:00 the next day.
If the Guest did not specify the time of stay while renting the room, it is assumed that the room was rented for one day. The request to extend the stay beyond the period indicated on the day of arrival should be reported at the reception by 9:00 on the day of check-out. Please note that the property will take into account a request to extend your stay if available.
3. The fee for the stay and additional charges arising from the ordered services after check-in should be paid by the Guest at the latest upon check-out. Please note that the property does not accept payment by bank transfer after the service. In case of cancellation during the stay, the property does not refund the fee for the unused period of stay.
4. Failure to leave the room until 11:00 on the day of check-out without reporting it at the reception is considered as an extension of the stay by another day. The additional period of stay will be charged based on the prices applicable on the renewal date.
5. Check-in is required from all guests at check-in. The basis for the guest's check-in is the presentation of a photo ID at the reception desk and signing the registration card.
6. The guest may not transfer the room to other persons, even if the period for which he paid the fee due for the stay has not expired.
7. Unchecked persons can stay in the room from 7:00-22:00.
8. The property is obliged to keep the night quiet between 22:00 and 7:00am.
9. The facility provides services according to its standard. In case of reservations regarding the quality of services provided, the Guest is asked to report them at the reception.
10. The facility is obliged to provide:
§ conditions of full and unrestrained rest of the Guest,
§ security of stay, including confidentiality of information about the Guest,
§ professional and courteous service,
§ Cleaning the room and changing towels.
11. On request, the property provides the following services free of charge:
§ providing information related to stay and travel,
§ Waking up at the appointed time,
§ ordering a taxi, flowers.
12. The liability of the object for loss or damage of items brought by the Guest to the facility is governed by regulations
Art. 846-849 of the Civil Code. The guest should notify the reception about the occurrence of damage immediately after its finding. The object's liability for loss or damage to money, securities, valuables or objects of scientific or artistic value is limited if these items are not deposited at the reception. The property reserves the right to refuse to deposit items of high value or large amounts of money.
13. The property shall not be liable for damage or loss of a car or other vehicle belonging to the Guest, regardless of whether the vehicles were parked in the parking lot or outside the premises.
14. Guest bears full material responsibility for any kind of damage or destruction of objects, equipment
and technical devices arising out of the fault of him or persons visiting him. The guest should notify the reception about the occurrence of damage immediately after its finding. The property has the right to pursue claims in connection with damage caused on the premises both during the stay and after its completion.
15. The property accepts guests travelling with pets at a surcharge. At the same time, the Guest bears full material responsibility for the damage caused by them. In public spaces, animals must be kept tethered. For hygiene reasons, they cannot be brought into the restaurant.
16. The property is completely non-smoking. A fee of PLN 500.00 is charged for violation of the ban.
17. For reasons of fire safety, it is forbidden to use heaters, kettles and other electrical appliances in rooms which do not constitute room equipment. This does not apply to chargers and computer power supplies.
18. Items of personal use left by the departing Guest in the room will be sent at his expense to the indicated address. In case of non-receipt of such a disposition, the object will store the items for three months.
19. In case of violation of the provisions of the Regulations, the facility may refuse further provision of services to the person who violates them. Such a person is obliged to immediately comply with the requests of the staff of the facility, in particular payment for damage and destruction made and to leave the premises.
20. The property may refuse to accept a Guest who during the previous stay grossly violated the regulations or immediately terminate the contract for the provision of hotel services of a person already registered, who caused damage to the property of the property or Guests or damage to the person concerning Guests, employees or other persons, or otherwise disrupted the quiet stay of the Guests or the functioning of the facility.
THANK YOU FOR FOLLOWING THE TERMS AND CONDITIONS
WE WISH YOU A GOOD REST
1. This Privacy Policy lays down the rules of processing and protecting personal data provided by users in order to use services offered by Le Mont in Świeradów Zdrój (hereinafter referred to as the Website)
2. The controller of personal data processed on the Le Mont Medical & Spa Website is Spółka Topping Operator Spółka z o. o. Spółka Jawna, 59 — 850 Świeradów Zdrój, Ul. Spadzista 2, TIN: 6131503348, entered into the National Court Register under no. 0000244170 (hereinafter referred to as the Administrator).
3. For the sake of security of entrusted personal data, the Controller acts on the basis of internal procedures and recommendations, in accordance with relevant legal acts in the field of personal data protection, in particular with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 EC.
4. The Controller takes special care to protect the interests of data subjects, and in particular ensures that personal data are:
a. processed in accordance with the law;
b. collected for designated lawful purposes and not subjected to further processing incompatible with those purposes;
c. substantively correct and adequate in relation to the purposes for which they are processed;
d. stored in a form enabling the identification of the persons concerned for no longer than necessary to achieve the purpose of the processing.
5. Personal data are processed on the basis of consent expressed by the users of the Website and in cases where the provisions of the applicable law authorize the Administrator to process personal data.
6. The Administrator processes personal data provided by the Website users voluntarily, only for the purpose of: answering user queries sent using the contact form, in the following scope:
a. full name
b. e-mail address
c. telephone number
2. Personal data of users of the https://le-mont.pl/ website are not sold or made available to third parties and are subject to profiling, i.e. automated processing in order to assess and define personal characteristics or users' needs.
3. The data processed by the Administrator is entitled to access the Website user who provided it. You also have the right to modify this data, request their transfer to another entity and limit or stop processing your personal data at any time. At any time, the user may also withdraw the previously granted consent to the processing of his/her data and request the removal of his/her personal data from the website.
4. In order to exercise his/her rights as indicated in point 8 above, the Website's user should contact the Controller via e-mail biuro@le-mont.pl using the same e-mail address or telephone number which he/she sent to the Website.
5. The Administrator performs the functions of obtaining information about users and their conditions as follows:
a. through information voluntarily entered in the form,
b. by collecting “cookies”
2. Upon the first visit to https://le-mont.pl/, the user is notified of the use of cookies. Staying on the website, the user accepts the use of ordinary cookies on the website. Failure to change the browser settings on the part of users is tantamount to agreeing to the use of “cookies”.
3. Installation of “cookies” is necessary for the proper provision of services on the Website The “cookies” files contain information necessary for the proper functioning of the website, in particular those requiring authorization. The user may at any time change the settings of his browser so that cookies are either accepted or rejected or so that the user is notified that these files are not placed on his computer.
4. The following types of cookies are used as part of the Website
a. session - remain in the browser until you turn it off or log out of the website on which they were posted,
b. permanent - remain in the Internet browser of the device until they are deleted by the user or until a predetermined time specified in the parameters of the cookie file.
2. Links to other websites may appear on the Website, which operate independently of the Website and are not supervised by the Service in any way.
These sites may have their own privacy policies and regulations, which we recommend that you read carefully.
3. The Administrator reserves the right to change the privacy policy of the website, which may be caused by the development of Internet technology, possible changes in the law regarding the protection of personal data and the development of the Website. We will inform users of any changes in a visible and understandable manner.
Taking into account the legal obligation arising from the provisions of the Act of 13 May 2016 on combating the threat of sexual crime and the protection of minors and the content of the United Nations Guidelines on Business and Human Rights, recognising the important role of business in ensuring respect for children's rights, Le Mont Medical SPA adopts the Standards for the Protection of Minors. This document is a set of rules and procedures used in case of suspicion that a child who is in Le Mont Medical SPA is harmed and to prevent such risks, taking into account the situation of children with disabilities and children with special educational needs.
Standards for the Protection of Minors at Le Mont Medical SPA are implemented on the basis of the following principles:
1. Le Mont Medical SPA conducts its operational activities respecting the rights of children as vulnerable persons.
2. Le Mont Medical SPA recognises its role in conducting socially responsible business and promoting desirable social attitudes, in particular stresses the importance of the legal and social obligation to notify law enforcement agencies of any suspected offence to the detriment of children and undertakes to train its staff in this area.
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CHAPTER I. FACILITY EMPLOYEES
General Principles
1. Le Mont Medical SPA undertakes to educate its staff on the circumstances indicating that a child in the facility may be harmed and how to respond quickly and appropriately to such situations. The facility can carry out the above-mentioned education through various forms of training, e.g. external, internal training, e-learning, educational materials developed by the hotel and available to employees, educational materials available free of charge, developed by other organizations.
2. Each employee, before admission to work, is acquainted with the Standards for the Protection of Minors, which is confirmed by him by submitting a statement and an obligation to comply with the rules and procedures contained in this document. Appendix No. 1
Hiring people to work with children
1. People working with children must demonstrate in their employment history that they have not harmed any child in the past.
2. Every person employed/posted by Le Mont Medical SPA to work with children must be checked in the Register of Perpetrators of Sexual Offences, this also applies to underage workers, i.e. under 18 years of age. The check of the person in the Register is carried out by printing the results of the search for a person in the Register with limited access, which is then inserted into the personal file of the person being checked. The scope of personal data necessary to check a person in the Register can be found in Appendix No. 3.
3. In addition, each person employment/delegated to work with children must provide information
from the National Criminal Register in the scope of crimes specified in Chapters XIX and XXV of the Criminal Code, in Art. 189a and Article 207 of the Criminal Code and in the Act of 29 July 2005 on counteracting drug addiction (Journal of Laws of 2023, item 172 and of 2022 item 2600), or for the prohibited acts corresponding to those crimes specified in the provisions of foreign law.
4. If the employment/delegated person has a non-Polish nationality, he should also submit information from the criminal record of the country of which he is a citizen obtained for the purposes of professional or voluntary activities related to contacts with children, or information from the criminal record, if the law of that State does not provide for the issuance of information for the aforementioned purposes.
5. A declaration about the country of residence in the last 20 years, other than the Republic of Poland and the State of citizenship, submitted under the pain of criminal liability, should also be taken from the person employed or posted. Appendix No. 4
6. If the law of the State from which the information on the non-criminal record is to be submitted does not provide for the issuance of such information or does not maintain a criminal record, the employment/delegated person shall submit a declaration of that fact under penalty of criminal liability. Appendix No. 5
7. Under the statements made under penalty of criminal liability, a statement is made as follows: “I am aware of criminal liability for making a false statement.” This statement replaces the authority's instruction on criminal liability for making a false statement.
8. In the case of using the services of third parties, Le Mont Medical SPA shall include in its contract with that entity an appropriate provision which will enable the facility to enforce an appropriate standard for checking employees by that entity for their safety for children. The provision will enable the facility to control the fulfillment of the obligation under pain of immediate termination of the contract and contractual penalty or other sanctions related to non-fulfillment of the terms of the contract in this respect.
Scope of competence and responsibility of persons appointed to implement the Standards for the Protection of Minors at Le Mont Medical SPA
1. Supervision over the application of Standards of Protection of Minors is carried out by the Entrepreneur.
2. The Entrepreneur appoints a coordinator for the Protection of Minors (hereinafter referred to as the “Coordinator”).
3. The coordinator is responsible for familiarizing employees with the content of the Standards for the Protection of Minors and monitoring its use at Le Mont Medical SPA.
4. The coordinator organizes and documents the process of educating employees in the field of identifying symptoms that a child may be harmed and how to respond quickly and appropriately to such situations, in accordance with the procedures adopted by the facility.
5. The coordinator describes any intervention or reported event related to child abuse on the premises in a document that is created for this purpose (event log).
6. Where there is a reasonable suspicion that an offence has occurred, the Coordinator shall be responsible for securing the evidence, including surveillance recordings, and providing them at the request of the services in the form of a copy by registered mail or personally to the prosecutor or police.
7. The coordinator shall be responsible for introducing the procedure, in a situation where a child has been harmed by an employee of the facility or another adult who is not directly employed by Le Mont Medical SPA but by a third party.
8. The Coordinator is responsible for monitoring and updating the Standards for the Protection of Minors and their availability both among employees and other entities cooperating with the facility and guests.
9. The data of the coordinator is available to all employees and guests of the facility, including children. The data must include information on how you can contact the Coordinator (e-mail address, telephone, availability of days and hours of work).
Rules of safe employee-child relationship
1. All Le Mont Medica SPA staff, including other adults who are in contact with children on the premises, are obliged to apply the following rules, if this contact is made with the consent of the property.
2. The main principle of all activities undertaken by employees in contact with children located on the premises is to treat the child with respect and take into account his dignity and needs.
3. It is unacceptable for employees and other adults to abuse a child in any form.
A. Behaviors and practices expected of employees
B. Behaviour and practices unacceptable on the part of employees in relation to children in the facility
If you witness any of the above described behaviors and/or situations on the part of other adults or children, always inform the person responsible at the facility for implementing and monitoring the Minor Protection Standards or the immediate supervisor.
CHAPTER II. PROCEDURE FOR IDENTIFYING A CHILD WHEN REGISTERING AT THE RECEPTION
1. One form of effective prevention of child abuse is to establish the identity of the child staying in the facility and his relationship with the adult with whom he is staying in the facility.
2. The reception staff shall take all possible steps to identify the child and his relationship with the adult who accompanies the child.
3. In order to identify the child and his relationship in relation to the person with whom he is staying in the facility, you must:
4. In case of refusal by an adult to present a child's document and/or indicate a relationship, it should be clarified that the procedure serves to ensure the safety of children using Le Mont Medical SPA and that, in accordance with the provisions of the Act of 13 May 2016, the employees of the facility must comply with the provisions of the child's rights. After explaining the matter in a positive way, it is necessary to thank for the time spent making sure that the child is well cared for.
5. If the conversation does not dispel doubts about the suspicion of an adult and his intention to harm the child, and especially when he refuses to present an identity document or the child does not have such a document, the supervisor and security personnel should be discreetly notified (if they are at the time on the premises), in such a way as not to raise suspicions (for example, you can refer to the need to use equipment in the back room). reception, asking the adult to wait along with the child in the lobby, restaurant or other place.)
6. From the moment when the first doubts arise, both the child and the adult should be under the observation of the staff as far as possible and should not be left alone.
7. The supervisor who has been notified of the situation takes over the conversation with the suspicious adult for further clarification.
8. In the event that the interview confirms a conviction of an attempt or of a crime to the detriment of a child, the supervisor shall notify the police of this fact. Further, the procedure is used as in the case of circumstances indicating harm to the child (see Chapter III).
9. If the witnesses of unusual and/or suspicious situations are employees of other departments of Le Mont Medical SPA, e.g. cleaning service, room service, bar and restaurant staff, relaxation area, security, etc., they should immediately notify the supervisor and, in the event of his absence, the decision-making person who will take appropriate action (see sections 7 and 8 above).
10. Depending on the situation and place, the supervisor verifies the extent to which the suspicion of harming the child is reasonable. To this end, he selects appropriate measures to clarify the situation or decides to intervene and notify the police.
CHAPTER III. PROCEDURE IN CASE OF CIRCUMSTANCES INDICATING HARM TO A CHILD BY AN ADULT
1. A reasonable suspicion of child abuse occurs when:
2. An employee who has reasonable suspicion that a child in the facility is or has been harmed should immediately notify the supervisor/decision-maker who notifies the police. In the event of an existing threat to the safety of the child, an employee who has assumed reasonable suspicion of harming the child shall immediately notify the police by calling 112 and describing the circumstances of the incident. Notwithstanding the above, the Employee notifies the event of the Le Mont Medical SPA Coordinator.
Efforts should be made to make it difficult or even prevent the child and the person suspected of harming the child from being removed from the property.
4. In the case specified in the Code of Criminal Procedure, the citizen detention of the suspected person may be carried out. In such a situation, until the arrival of the police, the detained person shall remain under the supervision of security personnel or other hotel staff who may carry out such activities without compromising their health or life.
5. In any case, the safety of the child should be taken care of. The child, as far as possible, should be in the care of an employee until the arrival of the police.
6. In case of reasonable suspicion that an offence related to the child's contact with the offender's biological material (sperm, saliva, epidermis) has occurred, it is necessary to prevent the child from washing and eating/drinking until the arrival of the police. It is necessary to explain to the child why such restrictions were applied to him.
7. Once the child has been taken over by the police, the CCTV material and other relevant evidence (e.g. documents) of the incident should be secured and provided to the Coordinator, who, at the request of the services, will provide a copy of it by registered mail or personally to the prosecutor or police.
8. After the intervention, the event must be reported to the Coordinator, who describes it in the event log or other document intended for that purpose.
CHAPTER IV. PROCEDURE IN CASE OF SUSPICION OR IDENTIFICATION OF CHILD HARM BY AN EMPLOYEE/OTHER ADULT
1. In the event of suspicion of harming a child by an employee or another adult who is not directly employed by Le Mont Medical SPA but by a third party, the person who received this information should immediately inform the Coordinator and, in his absence, another person designated for that purpose.
2. If the life or health of the child is at risk, the person who received the message should immediately notify the police by calling the emergency number 112, providing their own details, the child's details (if possible), the child's whereabouts and a description of the circumstances of the case, and notify the supervisor/decision-making person who notifies the guardians/parents of the child. The person who received the news about the event also informs the Coordinator, at least in email/written form.
3. In the event that an employee has committed a form of harm against a child other than committing a crime to his detriment, the Coordinator, after receiving the information, should examine all the circumstances of the case, in particular by listening to the employee suspected of harm and other witnesses of the incident. In a situation where the violation of the welfare of the child is significant, in particular where there has been discrimination or violation of the child's dignity, the Coordinator should recommend adequate personnel actions in relation to that employee.
4. If the person who committed the harm is not directly employed by Le Mont Medical SPA but by a third party (e.g. outsourcing), a ban on entering the premises should be recommended and, if necessary, terminate the contract with the third party.
CHAPTER V. PROCEDURE FOR OTHER FORMS OF VIOLENCE AGAINST A CHILD BY A PARENT/LEGAL GUARDIAN/OTHER ADULT
1. If a child is found to be harmed by a parent/legal guardian or other adult with whom the child is on the premises, any employee witnessing such harm should react strongly to it.
2. If the life or health of the child is at risk, the person who received the message should immediately notify the police by calling the emergency number 112, providing their own details, the child's details (if possible), the child's whereabouts and a description of the circumstances of the case, and notify the supervisor/decision-making person. The person who received the news about the event also informs the Coordinator, at least in email/written form.
3. If an employee of the facility witnesses physical violence applied to a child (spanking, jerking, screaming, others mentioned in the definition of physical violence), he should try to stop the harm and react. Possible forms and ways of responding to hurtful behaviors of a parent/guardian/other adult towards a child can be found in Annex 11.
4. In the event of leaving a child under 7 years of age unattended, the employee who received information about such an event should notify the supervisor of this fact. The supervisor who has been notified of the situation makes decisions about further action. In the first instance, the supervisor attempts to find the parent/legal guardian or other adult with whom the child is on the premises and explains that he cannot leave the child unattended in the room/on the premises. In a situation where it is not possible to find a parent/legal guardian or another adult with whom the child is in the facility, or the parent/legal guardian/other adult does not want and/or is unable to take custody of the child, the supervisor shall notify the police. In any case, it is necessary to take care of the safety of the child.
CHAPTER VI. MONITORING AND EVALUATION OF STANDARDS FOR THE PROTECTION OF MINORS
1. The Entrepreneur appoints the Coordinator responsible for the Standards of Protection of Minors applied at Le Mont Medical SPA and places his contact details in a place easily accessible to staff and guests of the hotel, including children.
2. The Entrepreneur determines the scope of tasks and competences of the Coordinator in the field of preparing employees for the application of the provisions of the Standards for the Protection of Minors, the rules for preparing employees for their application and the method of documenting these activities
3. The coordinator referred to in the preceding paragraph shall monitor and evaluate the Standards for the Protection of Minors once every two years.
4. Monitoring and evaluation includes verifying the implementation of the Standards for the Protection of Minors, responding to signals of violations of rules and procedures and proposing changes to the document, especially in terms of adapting them to current needs and compliance with applicable regulations.
5. The coordinator conducts a survey among the employees of Le Mont Medical SPA once every 2 years, monitoring the level of implementation of the Standards for the Protection of Minors. The model of the survey is Appendix No. 6.
6. In the survey, employees may propose changes and indicate violations of the rules and procedures of the Standards for the Protection of Minors at Le Mont Medical SPA.
7. The Coordinator prepares questionnaires completed by employees, draws up a monitoring report on this basis, which he then transfers to the Entrepreneur. The entrepreneur introduces the necessary changes to the document and announces the new wording of the Standards for the Protection of Minors to the employees.
Final provisions
1. Standards for the Protection of Minors shall enter into force on 15.08.2024.
2. Standards for the Protection of Minors are made available to all employees by posting them on the website of Le Mont Medical SPA and in the office of the Hotel Director.
3. Standards of Protection of Minors are made available to adult guests of Le Mont Medical SPA by posting on the website and at the reception of the facility.
4. Standards for the Protection of Minors are available in an understandable and abbreviated version for children staying at Le Mont Medical SPA in a place accessible and visible to them.
List of attachments (available by clicking on the link):
1. The guest staying on the stay has the right for an additional fee (PLN 50/day) to live with the dog in the rooms designated by the hotel.
2. The guest is obliged to inform the hotel reception in advance of the intention to arrive with the dog. Otherwise, the hotel reserves the right to change the pre-booked room type.
3. The dog owner is obliged to carry with him a dog health book with current vaccinations, including mandatory rabies, muzzle and leash. The owner of the dog is obliged to present such a book to the receptionist during the check-in procedure.
4. The dog must not belong to breeds considered aggressive (Regulation of the Minister of Internal Affairs and Administration of 28.04.2003 on the list of dog breeds considered aggressive), in particular:
5. There is an absolute ban on the introduction of dogs into the premises:
6. The owner is obliged to provide:
7. The dog in the resort must be on a leash (with a maximum length of 2m) and in a muzzle under the full control of the owner.
8. The dog must not interfere with the rest of people living in the hotel. Only one dog can be in one room.
9. During the stay in the Hotel, hotel rooms with dogs will be cleaned only during the absence of the dog in the room or during the time of the dog owner's room.
10. Guest undertakes to clean up impurities after the dog immediately. In order to take care of physiological needs, the dog should be taken outside the premises.
11. The guest bears full material responsibility for any damage, dirt or damage to the equipment and technical equipment of the hotel made by the dog.
12. The owner of the dog shall release the hotel and its employees from all liability for any damage caused by the dog to third parties and the property of those persons.
13. The amount of the damage fee will be determined by the hotel on the basis of the applicable market prices.
14. The owner of the dog is obliged to comply with all comments made by the staff and management of the Hotel, specifying the rules of the dog's stay in the Hotel.
15. For non-compliance with the above-mentioned regulations, the hotel reserves the right to impose a financial penalty, including refusing further stay to guests, and the owner undertakes to leave the Hotel together with his dog.
I declare that, as the owner of the dog, I have read the regulations, agree to the above provisions and undertake to comply with them.
Spadzista 2
59-850 Świeradów-Zdrój